Terms of use and terms of sale

1. Purpose and acceptance

These terms apply to browsing the looptra.ai site and to services ordered from Looptra. Placing an order constitutes unreserved acceptance of these terms, which prevail over the client's purchasing terms, save for an express derogation accepted in writing.

2. Access to the site

The site is accessible free of charge, with no account to create. Looptra may change, suspend or discontinue it, in particular for maintenance, without this giving rise to any right to compensation. The user shall not attempt to impair the operation of the site or to extract its content in bulk.

3. Services offered

Looptra performs scoping, design, development, deployment and maintenance services for internal business applications. The exact content of each engagement, its functional scope and its deliverables are defined in the quotation and, where applicable, in an attached scoping document.

4. Quotation and order

Every engagement is the subject of a written quotation, valid for 30 days, setting out the scope, the deliverables, the schedule and the financial terms. The order is formed by signature of the quotation. Any request outside the agreed scope is the subject of an amendment.

5. Performance and mutual obligations

Looptra performs the engagement in accordance with professional standards, under an enhanced best-efforts obligation (obligation de moyens renforcée). The client undertakes to appoint a decision-making contact, to provide the necessary access, data and approvals in good time, and to respond to requests within a reasonable period. A delay attributable to the client shifts the schedule accordingly.

6. Delivery and acceptance

Deliverables are made available in an environment reachable by link. The client has 10 business days to report in writing any non-conformity with the agreed scope. Failing that, acceptance is deemed granted. Fixes for non-conformity are carried out at no extra charge; changes requested on that occasion fall under an amendment.

7. Financial terms

The financial terms of each engagement appear in the quotation and are set after scoping. Unless stipulated otherwise, invoicing is by milestones and payment falls due 30 days from the invoice date. Any late payment automatically incurs interest at the rate set by the French Commercial Code, together with the fixed indemnity for recovery costs.

8. Intellectual property and assignment

The economic rights in the bespoke developments produced for the client are assigned to the client upon full payment, for the statutory term of protection and worldwide. Looptra retains ownership of its generic components, tools and pre-existing or reusable know-how, and grants the client a non-exclusive, perpetual licence, transferable with the product, to the extent necessary to operate it.

Integrated open source components remain subject to their respective licences, provided to the client on request.

9. Confidentiality and data

Each party undertakes to keep confidential the information received from the other, during the engagement and for five years after it ends. Where Looptra processes personal data on the client's behalf, it acts as a processor within the meaning of article 28 of the GDPR, under a data processing agreement setting out the purposes, the security measures and what becomes of the data at the end of the contract.

Reversibility is a principle: the client's data belongs to the client, remains exportable in a usable format, and is returned or deleted at the client's request when the relationship ends.

10. Liability and warranties

Looptra's liability is limited to direct damages and capped at the amounts actually paid for the engagement concerned. Indirect damages are excluded, in particular loss of revenue, loss of custom, or loss of data not backed up by the client. These limitations apply neither in the event of gross negligence or willful misconduct, nor where the law prohibits them.

11. Term and termination

The contract ends on completion of the engagement. Either party may terminate it in the event of a serious breach by the other that is not remedied within 30 days of a written formal notice. Work performed up to the effective date remains payable, and a reversibility period is arranged for the return of data and access.

12. Right of withdrawal

The services are aimed at professionals acting in the course of their business, for whom the right of withdrawal does not apply. Where the client falls within the cases provided for by the French Consumer Code, they have 14 days to withdraw, unless performance has begun with their express consent before that period ends.

13. Governing law

The parties shall endeavor to settle any dispute amicably. These terms are governed by French law; failing an amicable agreement, jurisdiction is granted to the courts of Paris for disputes between businesses.